Please read the hotel’s general terms and conditions of sale and house rules carefully.
HOTEL RULES AND REGULATIONS :
Article 1:
The hotel owner is at liberty to refuse to receive guests whose dress is indecent and negligent, and whose behavior is noisy, improper, alcoholic, contrary to good morals and public order. All guests wishing to stay at the hotel must identify themselves and any accompanying persons.
Article 2 : Opening hours
The hotel is open 24 hours a day, 365 days a year.
Article 3 : Room occupancy
The customer may not bring into the room third parties not known to the hotelier or visitors, unless authorized by the latter. Similarly, the customer may not rent a room for a number of people greater than that stipulated by current regulations.
Article 4: Access to rooms
On arrival, unless agreed by the hotelier, the customer may not require to occupy the room before 3:30 pm. Nightly rentals cease at 11am, regardless of the customer’s arrival time.
Article 5 : Key management
Customers may keep their room key (RFID card) with them when they leave the hotel, and must return it to reception on departure. In the event of non-return, the hotel will charge €100 to the customer’s credit card.
Article 6: Nuisances and respect for other guests’ peace and quiet
Noise, even during the day, is forbidden. Guests causing any form of disturbance or scandal will be asked to leave the hotel immediately and without refund. In the interests of the peace and quiet of the establishment, all noise must cease between 10.00 p.m. and 8.00 a.m. For the respect and rest of other guests, please do not slam doors or make excessive noise, especially between 10.00 pm and 8.00 am. Neighborhood noise caused by the behavior of a person or animal under the guest’s responsibility may lead the hotelier to ask the guest to leave the establishment, without the need for acoustic measurements, if the noise is such as to disturb the peace and quiet of guests (art. R.1334-30 and R; 1334-31 of the French Public Health Code). A hotel room is a place of rest. All commercial activities are strictly forbidden.
Article 7 : Responsibilities
Children are the sole responsibility of the customer. Any animals accepted by the hotel are also the responsibility of the guest. It is forbidden to leave them unattended in the room. All animals will be charged €20 per day. Any damage or nuisance caused voluntarily or involuntarily will be billed, as will any damage caused by the animal.
Article 8 : Prohibitions
For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel. In accordance with decree no. 2006-1386 of November 15, 2006 setting out the conditions for implementing the ban on smoking in places designated for collective use, smoking in the hotel exposes you to an additional charge of €90 and to legal proceedings. Any accidental activation of the fire alarm due to non-compliance with this provision will incur a €150 charge for restarting the fire safety system. It is also forbidden to cook or eat in the rooms.
Article 9: Establishment under video surveillance in common areas
For the safety of people and property, the establishment is under video surveillance. Images may only be made available in cases provided for by law.
Article 10: Acceptance of rules and general conditions of sale
The hotel’s internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the hotel’s internal regulations. Failure to comply with the above provisions will result in immediate termination of the contract.
SHOULD THE CUSTOMER FAIL TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO ASK THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.
GENERAL TERMS AND CONDITIONS OF SALE
I – GENERAL PROVISIONS :
These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) apply to sales transactions entered into by the Hotel (hereinafter referred to as “the Company”) with the Customer. They cancel and replace any previous version that may have been put online and/or accepted by the Customer. These General Terms and Conditions of Sale apply to all use of the site, and in particular to Internet, telephone and direct marketing of all services offered on site and on the Mary’s Hotel site. It is therefore imperative that the Customer carefully reads the GTC, which are referenced on the site page. In particular, they are advised to download and/or print them in order to keep a copy on the day they place their order, as they may be modified in the future, it being specified, however, that such modifications will be inapplicable to orders for services placed previously. The General Terms and Conditions may be supplemented by special terms and conditions of sale appearing on the description of the service, as well as by the terms and conditions of sale of the service providers, accessible either on their website or on the website of the service provider. available either on their website or on site.
Company name: MARY S HOTEL
Company: SAS MARY S HOTEL
Address: 15 RUE DE MALTE 75011 PARIS
SIRET: 542 101 068 00014 – Intracommunity VAT: FR52542101068
Phone : 01 47 00 81 70
email : info@maryshotel.com
The general terms and conditions of sale apply to all reservations and transactions with MARY S HOTEL.
II – BOOKING AND CANCELLATION CONDITIONS
Reservation guarantee
Reservations must be paid in full at the time of booking, via our secure payment interface.
Cancellation conditions
In case of cancellation, please let us know. Reservations are non-refundable. Room availability The allocation of specific rooms cannot be guaranteed. Reserved rooms are available to guests from 3:30 pm on the day of arrival. Rooms must be vacated by 11:00 at the latest on the day of departure. Please inform the hotel if you arrive after 6pm. After 6 p.m., the hotel reserves the right to release your room if your reservation is not guaranteed. Late check-outs may incur additional charges of up to 100% of the room price, unless prior arrangements have been made with reception. All minors must be under the supervision of a responsible adult, present throughout their stay. Minors are not allowed to stay or move around the hotel on their own. The Customer is responsible for all damage caused by his intermediary (himself or one of the persons for whom he has booked a stay in the Hotel), and undertakes, in the event of damage to the premises made available to him, to bear the cost of restoring the said premises.
Rates
Rates are quoted in Euros and include VAT, unless otherwise specified at the time of booking. Rates are per room for the number of people indicated and according to the period selected. Prices quoted on the website and at Reception are subject to change at any time by the Hotel without prior notice. Only the price indicated in the Company’s booking confirmation is binding. Price changes will not be applied to reservations already booked, except in the case of reservations, except in the event of changes in statutory taxes. The prices indicated include only the services strictly mentioned in the reservation. Additional services provided by the hotelier during the stay and, where applicable, tourist tax will be added to the price mentioned in the reservation. Breakfast is extra. Tourist tax per day and per person is payable by all guests over 18 years of age, according to the following recommendations, amount, exemption… https://www.parisinfo.com/paris-pratique/argent/taxe-de-s%C3%A9jour Small pets are allowed (with a supplement of 20EUR/pet). No stay booked prior to a promotional offer will be reimbursed, even partially.
III – EXTRAS
All extras (telephone, breakfast, etc.) must be paid for on site before departure. If these services are not paid for, they will be charged directly to the credit/debit card used to pay for the stay. payment. Wifi is free and unlimited in the hotel.
IV – INSURANCE
The hotel will be released from all obligations in the event of a force majeure or fortuitous event (strike, fire, water damage).
V – COMPLAINTS
Any dispute or claim must be sent to the hotel by registered letter with acknowledgement of receipt within a maximum of 8 days after the customer’s departure. After this deadline, no claim will be accepted. Any luggage left in the hotel without prior notification of its return will only be kept for 24 hours and will be invoiced.
VI- ACCOMMODATION
In the event that the Hotel is not available, or in the event of force majeure, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of equivalent or higher category, offering services of the same nature. In this case, the transfer will be at the expense of the hotelier, who will not be liable for any additional compensation.
VII – MEDIATOR – DISPUTE SETTLEMENT :
In accordance with article L. 156-1 of the Consumer Code, the Mary’s hotel offers its guests a system of mediation of consumption by adhering to the sectoral mediation system, MTV – MÉDIATION TOURISME ET VOYAGE.
After having contacted the hotel’s customer service and failing a satisfactory response within 1 working month, the customer may contact the Tourism and Travel Ombudsman, whose contact details and referral procedures are available on his website: www.mtv.travel (http://www.mtv.travel/)
IX – TELEPHONE CANVASSING :
In accordance with article L.223-2 of the French Consumer Code, we hereby inform our customers of their right to use the “liste d’opposition au démarchage téléphonique” (opposition list to telephone canvassing) following the collection of their telephone details: https://www.bloctel.gouv.fr/accueil
X – EUROPEAN PLATFORM FOR DISPUTE RESOLUTION :
In accordance with Article L616-2 of the French Consumer Code, and Article 14 of Regulation No. 524/2013, we inform our customers of the electronic link to the Online Dispute Resolution platform below: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR